Customer Service Professionals [CSP] that support this program will be providing support to customers via telephone.  The clients are well-known companies that need contractors like you to assist their customers with inquiries, ordering, booking, billing and more.

 

As a CSP you will provide the following tasks:

• Interact with business customers via telephone.

• Research, analyze and determine an appropriate course of actions in a variety of situations for customers.

• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve inquires.

• Provide caring and empathetic customer interactions that positively represent the brand.

• Use analytical and organizational skills to solve complex customer issues though troubleshooting.

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Equipment at a Glance

• Workstation Requirements CLICK HERE.

• 4 GB of RAM or better (+2 GB over minimum).

• High speed Internet with minimum of 2.0 mbps upload speed (+1 mpbs over minimum).

• POTS (Plain Old Telephone Service), cable telephony, digital service or business class VoIP.

• A second monitor is found to be beneficial for this program.

Company hours of operation (subject to change based on client needs):

• Many of our clients need support 24 hours a day, 7 days a week, 365 days a year.

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